Refund & Return Policy
Effective Date: July 3, 2026
At Impressions Furniture, customer satisfaction is important to us. We carefully inspect every product before dispatch to ensure it meets our quality standards. Please read our Refund & Return Policy before placing an order.
Returns
We accept returns only under the following circumstances:
The product is damaged during delivery.
You receive the wrong item.
The product has a manufacturing defect.
The product is incomplete or missing parts.
To request a return, please contact us within 48 hours of receiving your order.
The product must be:
In its original condition.
Unused and unassembled (unless the issue relates to assembly).
Returned with all original packaging, accessories, manuals, and invoice (if applicable).
Non-Returnable Items
Returns are not accepted for:
Change of mind after delivery.
Incorrect product selection by the customer.
Furniture that has been used, assembled, altered, or damaged after delivery.
Products damaged due to improper handling or misuse.
Clearance, sale, promotional, or custom-made furniture (unless defective).
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item:
Contact us within 48 hours of delivery.
Provide:
Your order number.
Clear photographs of the product.
Photographs of the packaging (if damaged).
A brief description of the issue.
Our support team will review your request and respond as soon as possible.
If approved, we will arrange a replacement, repair, or refund, depending on the nature of the issue.
Refunds
Approved refunds will be processed using the original payment method whenever possible.
Refunds are typically processed within 7-14 business days after the returned product has been inspected and approved.
Depending on your payment provider or bank, it may take additional time for the funds to appear in your account.
Order Cancellation
Orders may be cancelled before they are dispatched.
If your order has already been shipped, cancellation may no longer be possible, and the order will instead be handled under this Return Policy.
Custom-made or special-order furniture cannot be cancelled once production has begun.
Exchange Policy
Eligible products may be exchanged for:
The same product (if damaged or defective).
The correct product (if the wrong item was delivered).
Exchanges due to personal preference or change of mind are subject to approval and product availability.
Delivery Charges
If the return is due to:
A damaged product
Manufacturing defect
Incorrect item supplied
Impressions Furniture will bear the applicable return and replacement delivery costs.
If a return or exchange is approved for reasons other than our error, any applicable delivery or handling charges may be the customer’s responsibility.
Inspection & Approval
All returned items are inspected upon arrival.
We reserve the right to decline a refund or exchange if:
The returned product does not meet the eligibility requirements.
The product shows signs of misuse, damage, or unauthorized modification.
The issue reported cannot be verified after inspection.
Color & Material Variations
We make every effort to display our furniture accurately.
However, slight differences in:
Fabric color
Wood grain
Texture
Finish
may occur due to screen settings, lighting, natural materials, or manufacturing variations. These are considered normal and are not regarded as defects.
Incorrect Delivery Information
Customers are responsible for providing accurate shipping information.
Additional delivery or re-delivery charges resulting from incorrect addresses, unavailable recipients, or failed delivery attempts may be charged to the customer.
Contact Us
If you have any questions about this Refund & Return Policy or need assistance with a return, please contact us.
SHOWROOM ADDRESS
Main Shaheed-e-Millat Rd, Manzoor Colony Karachi, 75350, Pakistan
PHONE
- +92 312 1243921
- +92 337 8011008
- +92 332 2031071
- +92 312 2259703
BUSINESS HOURS
- Monday – Saturday: 10:00 AM – 8:00 PM
- Sunday: By Appointment
info@impressionsfurnitures.com